Chapter 3

Does a reminder before the due date seem pushy?

Nhắc khách trước hạn có bị coi là thiếu tin tưởng?

The chapter's question

At which points around the due date do I contact the customer?

Big idea

The easiest call is the one before the due date, and almost nobody makes it.

In this chapter

  1. Part 3.1

    Three Contact Points

    Before due, on due, after due, what do I do at each point?

  2. Part 3.2

    Which Channel

    Email, phone, or through the salesperson?

  3. Part 3.3

    The First Reminder

    How do I word a pre-due reminder so it stays light?

  4. Part 3.4

    How Much to Automate

    Which steps should be automatic, and which must be a person?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Getting Paid is free to read right here.

Read in Conan School

Chapters of Getting Paid

  1. 1.Am I chasing the biggest debt, or the loudest?
  2. 2.Is the customer late, or is my invoice?
  3. 3.Does a reminder before the due date seem pushy?
  4. 4.Is collecting debt a fight or a negotiation?
  5. 5.Was this late payment decided at signing?