Chapter 2

Why does my phone still ring at 2 a.m.?

Vì sao điện thoại tôi vẫn reo lúc hai giờ sáng?

The chapter's question

What can staff on duty do without asking me?

Big idea

If staff can decide nothing, everything becomes a call to the owner, even at two in the morning.

In this chapter

  1. Part 2.1

    A Spending Limit

    How much may they spend to resolve something for a guest?

  2. Part 2.2

    Common Situations

    Do the five most common situations already have answers?

  3. Part 2.3

    When to Call You

    Where is the boundary?

  4. Part 2.4

    After They Decide

    How do I react when they decide differently from what I would have?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of A Team That Never Closes is free to read right here.

Read in Conan School

Chapters of A Team That Never Closes

  1. 1.Do my shifts follow office hours, or guest hours?
  2. 2.Why does my phone still ring at 2 a.m.?
  3. 3.Does the next shift hear it from notes, or guests?
  4. 4.Do seasonal hires save peak season, or sink it?
  5. 5.Do I run this place, or does it run me?