Chapter 4

Do seasonal hires save peak season, or sink it?

Người thời vụ cứu mùa cao điểm, hay làm hỏng nó?

The chapter's question

How many extra people do I need in peak season, and when do I start hiring?

Big idea

Seasonal staff arrive exactly when you are busiest and have the least time to train.

In this chapter

  1. Part 4.1

    How Early to Hire

    How many weeks before the season do I start hiring?

  2. Part 4.2

    Training in Two Days

    Which three things must a seasonal hire be able to do?

  3. Part 4.3

    What to Give Them

    Which work is safe to give someone still learning?

  4. Part 4.4

    Getting Them Back Next Season

    What brings seasonal staff back?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of A Team That Never Closes is free to read right here.

Read in Conan School

Chapters of A Team That Never Closes

  1. 1.Do my shifts follow office hours, or guest hours?
  2. 2.Why does my phone still ring at 2 a.m.?
  3. 3.Does the next shift hear it from notes, or guests?
  4. 4.Do seasonal hires save peak season, or sink it?
  5. 5.Do I run this place, or does it run me?