Chapter 5

Do I run this place, or does it run me?

Tôi đang làm chủ cơ sở, hay cơ sở đang giữ tôi?

The chapter's question

If I were away for a week, how much would quality here drop?

Big idea

A property that only runs when you are present is one you can never leave.

In this chapter

  1. Part 5.1

    What Only You Do

    In a normal week, which tasks do only I do?

  2. Part 5.2

    Your Second in Command

    Who stands in for me, and how far can they decide?

  3. Part 5.3

    Testing Your Absence

    Can I try not intervening for three days and record what happens?

  4. Part 5.4

    Three Numbers From Afar

    From a distance, what do I look at to know this place is fine?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of A Team That Never Closes is free to read right here.

Read in Conan School

Chapters of A Team That Never Closes

  1. 1.Do my shifts follow office hours, or guest hours?
  2. 2.Why does my phone still ring at 2 a.m.?
  3. 3.Does the next shift hear it from notes, or guests?
  4. 4.Do seasonal hires save peak season, or sink it?
  5. 5.Do I run this place, or does it run me?