Chapter 3

Does the next shift hear it from notes, or guests?

Ca sau biết chuyện từ sổ giao ca, hay từ khách?

The chapter's question

What does the next shift know about what happened in the previous one?

Big idea

Information drops at shift handover, and guests are the ones who discover it.

In this chapter

  1. Part 3.1

    The Handover Log

    What does each shift write down?

  2. Part 3.2

    Guests With Open Issues

    Does the next shift know who is still waiting on something?

  3. Part 3.3

    Ten Minutes of Overlap

    Do the two shifts actually overlap?

  4. Part 3.4

    When the Next Shift Doesn't Know

    What has gone wrong for lack of a handover?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of A Team That Never Closes is free to read right here.

Read in Conan School

Chapters of A Team That Never Closes

  1. 1.Do my shifts follow office hours, or guest hours?
  2. 2.Why does my phone still ring at 2 a.m.?
  3. 3.Does the next shift hear it from notes, or guests?
  4. 4.Do seasonal hires save peak season, or sink it?
  5. 5.Do I run this place, or does it run me?