Chapter 4

Do users learn our app, or bring old habits?

Người dùng học sản phẩm, hay mang thói quen cũ vào?

The chapter's question

Which apps' interaction patterns are my users used to?

Big idea

Users bring habits from the apps they use every day into your product.

In this chapter

  1. Part 4.1

    Phone-Number Login

    How do users want to sign in, and what do they forget most?

  2. Part 4.2

    Familiar Payments

    How do users most like to pay?

  3. Part 4.3

    Asking via Chat

    Do users look for help inside the app or message outside it?

  4. Part 4.4

    Sharing Screenshots

    Which screens do users screenshot to send to others, and why?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Mum's Phone is free to read right here.

Read in Conan School

Chapters of Mum's Phone

  1. 1.Is my phone the phone my users carry?
  2. 2.Does it work, or only on office wifi?
  3. 3.Does designing for the least savvy slow everyone down?
  4. 4.Do users learn our app, or bring old habits?
  5. 5.Is testing on weak phones routine, or an afterthought?