Chapter 3

Surprised on arrival: what did the first call miss?

Tới nơi mới vỡ lẽ, cuộc gọi đầu đã bỏ sót gì?

The chapter's question

What do I ask on the phone so I am not caught out on arrival?

Big idea

Arriving to find the job differs from the description is a wasted call-out, and three questions prevent it.

In this chapter

  1. Part 3.1

    Three Screening Questions

    Which three questions tell me whether this job is doable?

  2. Part 3.2

    Asking for Photos

    What do I ask the client to photograph and send ahead?

  3. Part 3.3

    How Far to Quote by Phone

    Do I quote a fixed price or a range?

  4. Part 3.4

    When the Job Isn't What They Said

    How do I charge for the trip if the job turns out to be impossible?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Home Services, One Visit at a Time is free to read right here.

Read in Conan School

Chapters of Home Services, One Visit at a Time

  1. 1.More visits, so why thinner profit?
  2. 2.Start earlier, or route smarter?
  3. 3.Surprised on arrival: what did the first call miss?
  4. 4.When they call only once, what did I miss?
  5. 5.Hiring help: more jobs, or more risk?