Home Services, One Visit at a Time
Who this book is for
Chủ thầu nội thất, thợ mộc, đội cải tạo nhà, và người làm dịch vụ tại nhà ở Việt Nam; quy mô từ một mình cầm đồ nghề tới đội mười lăm thợ và một xưởng nhỏ.
Sound familiar?
- Prices by working time without counting travel between jobs.
- Takes work scattered across the city, so a day fits only two or three visits.
- Repeat callers can't be found again because nothing was saved.
- Quotes over the phone and arrives to find a different job entirely.
After reading, you can
Help a home-service operator price a visit properly and build recurring clients.
Each chapter answers one question
Chapter 1: More visits, so why thinner profit?
How many minutes does one call-out take, counting from leaving the previous house?
The price per call-out must include travel time, or more customers means less profit.
Chapter 2: Start earlier, or route smarter?
How far apart are my four stops today?
The day with the most call-outs is the day the stops are close together, not the day you get up earliest.
Chapter 3: Surprised on arrival: what did the first call miss?
What do I ask on the phone so I am not caught out on arrival?
Arriving to find the job differs from the description is a wasted call-out, and three questions prevent it.
Chapter 4: When they call only once, what did I miss?
What share of my customers call me a second time?
One recurring customer is worth many one-off ones, and conversion happens at the end of the first visit.
Chapter 5: Hiring help: more jobs, or more risk?
When should I take on another person?
A second person doubles the call-outs and also doubles the quality risk when you are not beside them.