Chapter 5

Should HR speak for managers, or stand behind them?

Nhân sự nên nói thay trưởng nhóm, hay đứng sau họ?

The chapter's question

How do I support team leads before and after the conversation?

Big idea

HR does not speak for team leads; HR helps team leads be able to speak.

In this chapter

  1. Part 5.1

    Rehearsing

    How do I help team leads rehearse what to say?

  2. Part 5.2

    When HR Joins

    In which cases should HR be present?

  3. Part 5.3

    A Shared Note Template

    Which note template helps team leads work consistently?

  4. Part 5.4

    When It Keeps Happening

    When does feedback move into the disciplinary process?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Postponed Conversation is free to read right here.

Read in Conan School

Chapters of The Postponed Conversation

  1. 1.Too busy to talk, or not ready to?
  2. 2.Is judging the person the same as being honest?
  3. 3.Are we sure we've seen the whole story?
  4. 4.We talked, so why has nothing changed?
  5. 5.Should HR speak for managers, or stand behind them?