Chapter 2

Is judging the person the same as being honest?

Nói thẳng về con người có phải là thẳng thắn?

The chapter's question

What exactly did I see happen?

Big idea

Good feedback starts with a specific thing that happened, not a judgement about the person.

In this chapter

  1. Part 2.1

    Behaviour and Character

    Is this feedback about the work or about the person?

  2. Part 2.2

    The Specific Situation

    Where and when did it happen?

  3. Part 2.3

    The Impact

    Who did it affect, and by how much?

  4. Part 2.4

    The Opening Line

    How do I open so the listener does not get defensive right away?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Postponed Conversation is free to read right here.

Read in Conan School

Chapters of The Postponed Conversation

  1. 1.Too busy to talk, or not ready to?
  2. 2.Is judging the person the same as being honest?
  3. 3.Are we sure we've seen the whole story?
  4. 4.We talked, so why has nothing changed?
  5. 5.Should HR speak for managers, or stand behind them?