Chapter 4

We talked, so why has nothing changed?

Nói xong rồi, sao mọi thứ vẫn y như cũ?

The chapter's question

After this meeting, who does what, and when do we review?

Big idea

A conversation is not finished without specific actions and a date to review.

In this chapter

  1. Part 4.1

    One Change

    What is the smallest change that would make a difference?

  2. Part 4.2

    Writing It Down

    Where is the conversation recorded, and what is recorded?

  3. Part 4.3

    Support Needed

    What does the person need from the team lead to be able to change?

  4. Part 4.4

    The Follow-Up

    What do I ask about two weeks later?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Postponed Conversation is free to read right here.

Read in Conan School

Chapters of The Postponed Conversation

  1. 1.Too busy to talk, or not ready to?
  2. 2.Is judging the person the same as being honest?
  3. 3.Are we sure we've seen the whole story?
  4. 4.We talked, so why has nothing changed?
  5. 5.Should HR speak for managers, or stand behind them?