Chapter 3

Are we sure we've seen the whole story?

Mình đã chắc là mình thấy đủ câu chuyện chưa?

The chapter's question

How does the person receiving feedback see this?

Big idea

The listener usually holds part of the story the speaker cannot see.

In this chapter

  1. Part 3.1

    Ask Before Concluding

    Which question opens up the side of the story I do not know?

  2. Part 3.2

    When They Push Back

    What if the listener disagrees?

  3. Part 3.3

    When They Go Quiet

    Does silence mean agreement?

  4. Part 3.4

    When Emotions Rise

    When should we stop and agree to continue later?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Postponed Conversation is free to read right here.

Read in Conan School

Chapters of The Postponed Conversation

  1. 1.Too busy to talk, or not ready to?
  2. 2.Is judging the person the same as being honest?
  3. 3.Are we sure we've seen the whole story?
  4. 4.We talked, so why has nothing changed?
  5. 5.Should HR speak for managers, or stand behind them?