Chapter 4

What does a slow reply really cost me?

Trả lời tin nhắn chậm vài tiếng thì mất gì?

The chapter's question

How quickly do I reply to customer messages?

Big idea

The inbox is the shop counter; how fast and how well you reply decides more orders than you think.

In this chapter

  1. Part 4.1

    Average Reply Time

    What is my number, and which hour is slowest?

  2. Part 4.2

    Saved Replies

    How do I answer the three questions buyers ask most?

  3. Part 4.3

    When They Haggle

    When a buyer asks for a discount, how do I respond?

  4. Part 4.4

    Closing in Chat

    After answering the question, what is my next sentence?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of A Shop With a Name is free to read right here.

Read in Conan School

Chapters of A Shop With a Name

  1. 1.Selling to everyone, so why is nobody buying?
  2. 2.Same product next door, so why choose me?
  3. 3.Does a small shop even need a brand?
  4. 4.What does a slow reply really cost me?
  5. 5.Chasing new buyers, am I forgetting my old ones?