Chapter 5

The tool is live. Does anyone still own it?

Công cụ chạy rồi, còn cần ai trông nữa không?

The chapter's question

Who owns this tool after rollout?

Big idea

A tool without an owner decays until the day it breaks at peak hour.

In this chapter

  1. Part 5.1

    Owner and Backup

    If that person leaves, who knows?

  2. Part 5.2

    Who Grants Access

    How are joiners and leavers handled?

  3. Part 5.3

    When the Vendor Changes It

    How much notice do I get when they change a feature?

  4. Part 5.4

    When to Retire a Tool

    What signs say it is time to stop?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Tools and Automation is free to read right here.

Read in Conan School

Chapters of Tools and Automation

  1. 1.Will new software fix an old, broken process?
  2. 2.Is the tool with the most features the best one?
  3. 3.We bought the tool. Why are we back on spreadsheets?
  4. 4.Do three great unconnected tools beat one that connects?
  5. 5.The tool is live. Does anyone still own it?