Chapter 3

We bought the tool. Why are we back on spreadsheets?

Mua công cụ xong, sao cả đội vẫn quay về bảng tính?

The chapter's question

After three months, what share of the team is really using it?

Big idea

An unused tool is pure cost, and the team will go back to the old spreadsheet.

In this chapter

  1. Part 3.1

    Measuring Real Usage

    How do I know who is actually using it?

  2. Part 3.2

    How Long to Run in Parallel

    What does running the old system in parallel help, and what does it harm?

  3. Part 3.3

    An Internal Champion

    Who on the team is the first user?

  4. Part 3.4

    When They Revert

    Are they going back because the tool is hard or because the process is unclear?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Tools and Automation is free to read right here.

Read in Conan School

Chapters of Tools and Automation

  1. 1.Will new software fix an old, broken process?
  2. 2.Is the tool with the most features the best one?
  3. 3.We bought the tool. Why are we back on spreadsheets?
  4. 4.Do three great unconnected tools beat one that connects?
  5. 5.The tool is live. Does anyone still own it?