Tools and Automation
Who this book is for
Người làm vận hành ở Việt Nam, quản lý vận hành, phụ trách sản xuất, kho vận, chăm sóc khách hàng hoặc dịch vụ; từ người quản một đội năm người tới người chịu trách nhiệm cả một chuỗi công đoạn. Người đọc là NGƯỜI LÀM NGHỀ: họ phải thay đổi cách làm việc của những người không báo cáo cho họ, và kết quả của họ thường là sự cố đã không xảy ra.
Sound familiar?
- Buys new software and the team keeps using the old spreadsheet alongside it.
- Automates one step while the step before it is still keyed in by hand.
- Each department uses a different tool, so the data doesn't join up.
- Nobody owns the tool after the person who implemented it leaves.
After reading, you can
Help an ops person choose tools and automate the right step, after the process works.
Each chapter answers one question
Chapter 1: Will new software fix an old, broken process?
Is this process stable before I think about tools?
Tools multiply the way you already work, including the wrong parts.
Chapter 2: Is the tool with the most features the best one?
Which problem of mine does this tool solve, in one sentence?
Most tools fail not for lack of features but because they do not fit how the team works.
Chapter 3: We bought the tool. Why are we back on spreadsheets?
After three months, what share of the team is really using it?
An unused tool is pure cost, and the team will go back to the old spreadsheet.
Chapter 4: Do three great unconnected tools beat one that connects?
How does my data move from one tool to another?
Three good tools that do not connect are worse than one average tool that does.
Chapter 5: The tool is live. Does anyone still own it?
Who owns this tool after rollout?
A tool without an owner decays until the day it breaks at peak hour.