Chapter 5

Too busy to listen to users: what's the harm?

Bận quá thì bỏ nghe người dùng, có sao không?

The chapter's question

What keeps my team talking to users in the most rushed week?

Big idea

The habit of listening to users is the first thing to die when a deadline hits.

In this chapter

  1. Part 5.1

    A Fixed Slot

    Which time slot each week is always reserved for users, even when behind schedule?

  2. Part 5.2

    Taking Turns

    Have the engineers and designers on my team listened to users themselves?

  3. Part 5.3

    A List of Willing Users

    How many people have agreed to be contacted for questions?

  4. Part 5.4

    Measuring the Habit

    How many users has the team talked to this month?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Empty Chair in the Meeting Room is free to read right here.

Read in Conan School

Chapters of The Empty Chair in the Meeting Room

  1. 1.Is that what users want, or the loudest voice?
  2. 2.Can one small call beat a big research project?
  3. 3.Are my notes written for me, or my team?
  4. 4.Is late evidence still evidence?
  5. 5.Too busy to listen to users: what's the harm?