Chapter 3

Are my notes written for me, or my team?

Ghi chú của tôi viết cho mình, hay cho cả nhóm?

The chapter's question

Do my notes about users help colleagues who have never met them?

Big idea

Evidence only carries weight when people who were not there can read it back.

In this chapter

  1. Part 3.1

    Quotes Versus Interpretation

    Which lines in my notes are the user's words, and which are my inferences?

  2. Part 3.2

    One Page per Call

    If I could keep only one page per call, what would I keep?

  3. Part 3.3

    A Place Everyone Can Find

    Where do new colleagues find user notes?

  4. Part 3.4

    Counting Instead of Telling

    In how many of all the calls did this problem come up?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Empty Chair in the Meeting Room is free to read right here.

Read in Conan School

Chapters of The Empty Chair in the Meeting Room

  1. 1.Is that what users want, or the loudest voice?
  2. 2.Can one small call beat a big research project?
  3. 3.Are my notes written for me, or my team?
  4. 4.Is late evidence still evidence?
  5. 5.Too busy to listen to users: what's the harm?