Chapter 4

Does a warranty cost me, or sell for me?

Bảo hành làm tôi mất tiền, hay giúp tôi bán đắt?

The chapter's question

Do I know my real warranty cost per job?

Big idea

A clear warranty lifts the selling price by more than the cost it creates.

In this chapter

  1. Part 4.1

    Counting the Callbacks

    Over twelve months, how many times did I go back to fix something?

  2. Part 4.2

    The Cost of One Return Trip

    Counting labour hours and travel, what does one callback cost?

  3. Part 4.3

    The Most Repeated Fault

    What are the three most common defects after handover?

  4. Part 4.4

    Is It Priced In

    What percentage do I add for warranty work?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Quote and the Truth is free to read right here.

Read in Conan School

Chapters of The Quote and the Truth

  1. 1.Am I quoting from experience, or flattering memory?
  2. 2.The client changed their mind, so why am I paying?
  3. 3.When the crew sits idle, who pays?
  4. 4.Does a warranty cost me, or sell for me?
  5. 5.Why would an old client send me anyone?