Chapter 2

The client changed their mind, so why am I paying?

Khách đổi ý, sao người móc túi lại là tôi?

The chapter's question

When the client changes their mind midway, what happens to the price, and when was it agreed?

Big idea

Extra work not put in writing is, by default, paid for by the contractor.

In this chapter

  1. Part 2.1

    Where Variations Come From

    Was the last variation caused by the client changing their mind, by site conditions, or by my own underestimate?

  2. Part 2.2

    When It Gets Recorded

    How long after it happens is each variation written down, and who signs it?

  3. Part 2.3

    Priced Before or After

    Do I state the price before starting the extra work?

  4. Part 2.4

    Agreed at the Start

    What does my contract say about a change of mind midway?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Quote and the Truth is free to read right here.

Read in Conan School

Chapters of The Quote and the Truth

  1. 1.Am I quoting from experience, or flattering memory?
  2. 2.The client changed their mind, so why am I paying?
  3. 3.When the crew sits idle, who pays?
  4. 4.Does a warranty cost me, or sell for me?
  5. 5.Why would an old client send me anyone?