Chapter 5

Will old clients remember me when they need work?

Khách cũ còn nhớ tôi lúc họ cần sửa nhà không?

The chapter's question

How many of my jobs come from past clients or people they referred?

Big idea

Past clients are the cheapest source of work, but only if they remember you at the right moment.

In this chapter

  1. Part 5.1

    Keeping a Job Record

    Do I keep a photo and information file for each project?

  2. Part 5.2

    When to Get Back in Touch

    How long after handover is it right to get back in touch?

  3. Part 5.3

    Small Jobs for Old Clients

    Is taking small jobs from past clients worth it?

  4. Part 5.4

    Asking for a Referral

    When and in what words do I ask for a referral?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Handover and What Comes After is free to read right here.

Read in Conan School

Chapters of Handover and What Comes After

  1. 1.They nodded at handover, so why the call next week?
  2. 2.Why do the last little fixes never end?
  3. 3.Why is the last payment the hardest to collect?
  4. 4.Next year, who pays for the callbacks?
  5. 5.Will old clients remember me when they need work?