Handover and What Comes After
Who this book is for
Chủ thầu nội thất, thợ mộc, đội cải tạo nhà, và người làm dịch vụ tại nhà ở Việt Nam; quy mô từ một mình cầm đồ nghề tới đội mười lăm thợ và một xưởng nhỏ.
Sound familiar?
- Handover leaves a snag list that drags on for weeks with no closing date.
- The final payment is held over small defects while the crew has moved to another site.
- Warranty callbacks eat crew time with nothing budgeted for them.
- Post-handover faults go unrecorded, so the same one repeats on the next job.
After reading, you can
Help a contractor close a job cleanly and budget for callbacks.
Each chapter answers one question
Chapter 1: They nodded at handover, so why the call next week?
What tangible thing does my handover end with?
An inspection done by walking round and nodding is an inspection that gets reopened a week later.
Chapter 2: Why do the last little fixes never end?
How many days does my snag list take to close?
The small finishing jobs at the end take more labour than they look because the crew has moved elsewhere.
Chapter 3: Why is the last payment the hardest to collect?
What share of the contract value is my final payment?
The last payment is the hardest to collect, and how payments are staged decides that.
Chapter 4: Next year, who pays for the callbacks?
How much do warranty call-outs cost me each year?
Warranty costs are real and regular, so they belong in the price, not in the profit.
Chapter 5: Will old clients remember me when they need work?
How many of my jobs come from past clients or people they referred?
Past clients are the cheapest source of work, but only if they remember you at the right moment.