Chapter 2

Why do the last little fixes never end?

Mấy việc lặt vặt cuối, sao kéo dài mãi không xong?

The chapter's question

How many days does my snag list take to close?

Big idea

The small finishing jobs at the end take more labour than they look because the crew has moved elsewhere.

In this chapter

  1. Part 2.1

    Batching the Snags

    Do I come back once or several times?

  2. Part 2.2

    Who Does the Snags

    Does the original tradesperson return, or someone else?

  3. Part 2.3

    The Cost of a Return Trip

    What does one return trip cost me?

  4. Part 2.4

    When the List Keeps Growing

    When the client adds new items to the snag list, how do I handle it?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Handover and What Comes After is free to read right here.

Read in Conan School

Chapters of Handover and What Comes After

  1. 1.They nodded at handover, so why the call next week?
  2. 2.Why do the last little fixes never end?
  3. 3.Why is the last payment the hardest to collect?
  4. 4.Next year, who pays for the callbacks?
  5. 5.Will old clients remember me when they need work?