Chapter 3

Why is the last payment the hardest to collect?

Khoản tiền cuối, sao khó đòi nhất?

The chapter's question

What share of the contract value is my final payment?

Big idea

The last payment is the hardest to collect, and how payments are staged decides that.

In this chapter

  1. Part 3.1

    Payment Milestones

    Which work milestones are my payment stages tied to?

  2. Part 3.2

    How Big the Final Should Be

    What is the risk if the final stage is too large, and what if it is too small?

  3. Part 3.3

    When They Delay

    When the client has not paid the balance, what do I do, and in what order?

  4. Part 3.4

    Retention Money

    For how long does the client hold the warranty retention?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Handover and What Comes After is free to read right here.

Read in Conan School

Chapters of Handover and What Comes After

  1. 1.They nodded at handover, so why the call next week?
  2. 2.Why do the last little fixes never end?
  3. 3.Why is the last payment the hardest to collect?
  4. 4.Next year, who pays for the callbacks?
  5. 5.Will old clients remember me when they need work?