Customer Success

People Training Their Own Team

Customer
Someone who must teach their team a system
Context
Material organised by feature rather than by work

The Jobs of someone translating generic material into their own team’s way of working.

5 Jobs

  1. 01When my team must learn a system, I want them taught their own work, so three hours are not spent on what they never use.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  2. 02When somebody cannot keep up with the new system, I want to handle it rightly, so a good person is not lost to an interface.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  3. 03When I plan training, I want to know what the team actually lacks, so I am not teaching what they know and skipping what they struggle with.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When I ask for a training budget, I want to show it works, so it is not the first line cut in every squeeze.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When somebody joins, I want them useful soon, so the team does not slow for three months at every hire.5 Pains · 5 Desired Outcomes · 5 Existing Solutions

The four perspectives are for Pro Members

The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.

See Pro Member