Customer SuccessSomeone who must teach their team a system
When my team must learn a system, I want them taught their own work, so three hours are not spent on what they never use.
Khi đội tôi cần học một hệ thống, tôi muốn họ được dạy đúng phần việc của mình, để không ngồi ba tiếng nghe những thứ không dùng tới.
Job context
- Who
- A manager arranging training for a team
- When
- At rollout or when somebody joins
- Trigger
- A team sitting three hours and still unable to work
- Situation
- The training is written by the vendor around the product
- Constraints
- Nobody inside can write bespoke material
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