Customer SuccessSomeone who must teach their team a system
When I plan training, I want to know what the team actually lacks, so I am not teaching what they know and skipping what they struggle with.
Khi tôi lên kế hoạch đào tạo, tôi muốn biết đội thật sự thiếu gì, để không dạy thứ họ đã biết và bỏ qua thứ họ đang lúng túng.
Job context
- Who
- Somebody planning a team's training
- When
- Before each year or each round
- Trigger
- A course half the team already knows
- Situation
- Training needs are gathered on a form
- Constraints
- People do not state what they do not know
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