Variations
Who this book is for
Chủ thầu nội thất, thợ mộc, đội cải tạo nhà, và người làm dịch vụ tại nhà ở Việt Nam; quy mô từ một mình cầm đồ nghề tới đội mười lăm thợ và một xưởng nhỏ.
Sound familiar?
- The client asks for small extras and nobody prices them, until they add up at the end.
- Variations are agreed verbally on site, so at final account each side remembers differently.
- Avoids money conversations mid-job for fear of souring the relationship.
- Opening up reveals conditions nobody expected, and the contract has no clause for that.
After reading, you can
Help a contractor handle variations by a written process instead of goodwill.
Each chapter answers one question
Chapter 1: Is every variation really the client's fault?
Where did the extra work on my last job come from?
Variations have three different sources, and each should be handled in a different way.
Chapter 2: We agreed on site, so why argue at settlement?
Where is each variation recorded, and how soon after it is found?
A variation agreed verbally on site does not exist on settlement day.
Chapter 3: Such a small extra, why so costly?
What does this extra work cost me, including disruption?
Variation prices calculated in a hurry are usually below real cost, because small jobs always cost more than they look.
Chapter 4: Raising money mid-job: whose discomfort am I avoiding?
When do I tell the client about extra costs?
A job's hardest conversation happens in week three, and putting it off only makes it harder.
Chapter 5: At the final account, whose memory wins?
Does my final account match what the client remembers?
Settlement is when everything unrecorded comes back, and whoever has paperwork is right.