At the final account, whose memory wins?

The chapter's question

Does my final account match what the client remembers?

Big idea

Settlement is when everything unrecorded comes back, and whoever has paperwork is right.

In this chapter

1. Part 5.1

   The Variation Summary

   In what form do I present variations to the client?

2. Part 5.2

   When They Dispute an Item

   When the client disputes an item, what do I produce?

3. Part 5.3

   Retention

   What percentage does the client retain, and when is it paid?

4. Part 5.4

   Feeding Back Into the Next Quote

   What should this round of variations change in my next quote?

Chapters of Variations

1. 1.Is every variation really the client's fault?
2. 2.We agreed on site, so why argue at settlement?
3. 3.Such a small extra, why so costly?
4. 4.Raising money mid-job: whose discomfort am I avoiding?
5. 5.At the final account, whose memory wins?