Chapter 4

Raising money mid-job: whose discomfort am I avoiding?

Nói chuyện tiền giữa chừng, sợ khách giận hay sợ mình?

The chapter's question

When do I tell the client about extra costs?

Big idea

A job's hardest conversation happens in week three, and putting it off only makes it harder.

In this chapter

  1. Part 4.1

    Before, Not After

    Do I state the price before starting the extra work?

  2. Part 4.2

    When They Say Just Do It

    When the client says do it now and we will settle later, what do I do?

  3. Part 4.3

    Running Total or Item by Item

    Do I show the client the running total of variations?

  4. Part 4.4

    A Threshold to Pause

    At what level of variations must I sit down with the client?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Variations is free to read right here.

Read in Conan School

Chapters of Variations

  1. 1.Is every variation really the client's fault?
  2. 2.We agreed on site, so why argue at settlement?
  3. 3.Such a small extra, why so costly?
  4. 4.Raising money mid-job: whose discomfort am I avoiding?
  5. 5.At the final account, whose memory wins?