Chapter 4
Raising money mid-job: whose discomfort am I avoiding?
Nói chuyện tiền giữa chừng, sợ khách giận hay sợ mình?
The chapter's question
When do I tell the client about extra costs?
Big idea
A job's hardest conversation happens in week three, and putting it off only makes it harder.
In this chapter
Part 4.1
Before, Not After
Do I state the price before starting the extra work?
Part 4.2
When They Say Just Do It
When the client says do it now and we will settle later, what do I do?
Part 4.3
Running Total or Item by Item
Do I show the client the running total of variations?
Part 4.4
A Threshold to Pause
At what level of variations must I sit down with the client?
The reading for this chapter is inside Conan School
This chapter has 4 readings, with case stories and exercises. Chapter 1 of Variations is free to read right here.
Read in Conan School