Chapter 4

Do meeting notes belong to everyone, or the writer?

Biên bản họp là của chung, hay của người viết?

The chapter's question

What goes into my meeting notes, and when are they sent?

Big idea

Notes sent the same day are a shared record; notes sent three days later belong only to the writer.

In this chapter

  1. Part 4.1

    Sending the Same Day

    Why should meeting notes go out before the end of the working day?

  2. Part 4.2

    Decisions and Actions

    How do I separate what was decided from what needs doing?

  3. Part 4.3

    Owners and Dates

    Does every task have a name and a date?

  4. Part 4.4

    Asking for Confirmation

    What sentence do I use to ask the customer to confirm the notes?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Email Sent at Midnight is free to read right here.

Read in Conan School

Chapters of The Email Sent at Midnight

  1. 1.Is a long, thorough email really respectful?
  2. 2.Does a casual tone bring customers closer?
  3. 3.Why does a polite email lead to no action?
  4. 4.Do meeting notes belong to everyone, or the writer?
  5. 5.Should bad news come first, or be softened?