Chapter 5

Why does one goodbye unsettle everyone who stays?

Người đi rồi, sao người ở lại cũng dao động?

The chapter's question

When a stylist gives notice, what do I do over the next two weeks?

Big idea

How you part ways decides what those who stay think, and whether that person's clients stay or go.

In this chapter

  1. Part 5.1

    Handing Over Clients

    Who are a departing stylist's clients handed to, and who tells the client?

  2. Part 5.2

    The Exit Conversation

    What do I ask in the final conversation?

  3. Part 5.3

    When They Open Nearby

    If the person who left opens a salon a few hundred metres away, what do I lose and what do I keep?

  4. Part 5.4

    What the Remaining Team Thinks

    After someone leaves, what explanation does my team actually hear?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Technician Who Stays is free to read right here.

Read in Conan School

Chapters of The Technician Who Stays

  1. 1.When a stylist quits, do I lose staff or clients?
  2. 2.Can a strong résumé tell me how someone actually works?
  3. 3.What is my commission split really teaching my team?
  4. 4.Do good stylists leave for money, or no next step?
  5. 5.Why does one goodbye unsettle everyone who stays?