Chapter 2

Can a strong résumé tell me how someone actually works?

Hồ sơ đẹp có nói được tay nghề thật không?

The chapter's question

Which three things must my new hire be able to do in the very first month?

Big idea

Hire on certificates and years of experience, and two people with the same résumé still produce two different results.

In this chapter

  1. Part 2.1

    A Forty-Five Minute Trial

    What does a hands-on trial tell me that an interview does not?

  2. Part 2.2

    Describe the Output

    Once this person is working, what will the salon have that it does not have today?

  3. Part 2.3

    Where Good Hires Come From

    Where did the best stylists I ever hired come from?

  4. Part 2.4

    What Probation Watches

    During the two-week trial, am I watching their craft or how they talk to clients?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Technician Who Stays is free to read right here.

Read in Conan School

Chapters of The Technician Who Stays

  1. 1.When a stylist quits, do I lose staff or clients?
  2. 2.Can a strong résumé tell me how someone actually works?
  3. 3.What is my commission split really teaching my team?
  4. 4.Do good stylists leave for money, or no next step?
  5. 5.Why does one goodbye unsettle everyone who stays?