Chapter 4

Do good stylists leave for money, or no next step?

Thợ giỏi đi vì tiền, hay vì không thấy bậc tiếp theo?

The chapter's question

Do my stylists know what they need to do to reach the next level?

Big idea

Good people leave because they cannot see the next step, rarely because of a few points of commission.

In this chapter

  1. Part 4.1

    Three Rungs in a Small Salon

    How many skill levels does my salon have, and what must each one be able to do?

  2. Part 4.2

    Who Teaches Whom

    Is my best stylist passing the craft on to anyone?

  3. Part 4.3

    Learning in the Quiet Hours

    What are the salon's quiet hours being used for?

  4. Part 4.4

    Fifteen Minutes a Month

    When did I last ask each stylist what they want from this career?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Technician Who Stays is free to read right here.

Read in Conan School

Chapters of The Technician Who Stays

  1. 1.When a stylist quits, do I lose staff or clients?
  2. 2.Can a strong résumé tell me how someone actually works?
  3. 3.What is my commission split really teaching my team?
  4. 4.Do good stylists leave for money, or no next step?
  5. 5.Why does one goodbye unsettle everyone who stays?