Chapter 5

Three months later, is the tool alive or just licensed?

Ba tháng sau, công cụ còn sống hay chỉ còn tài khoản?

The chapter's question

Three months after rollout, is the tool still used as it was at the start?

Big idea

Tool usage slowly drops if nobody looks back after the first wave.

In this chapter

  1. Part 5.1

    The Three-Month Number

    Are weekly users rising or falling compared with the first month?

  2. Part 5.2

    Unused Features

    Which paid features has nobody turned on?

  3. Part 5.3

    New Hires

    Whom do new employees learn the tool from?

  4. Part 5.4

    Asking Users Again

    If allowed to drop one thing, what would users drop?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Users Don't Read the Manual is free to read right here.

Read in Conan School

Chapters of Users Don't Read the Manual

  1. 1.It's installed, so why does nobody open it?
  2. 2.The survey says users are fine; do we believe it?
  3. 3.Will a longer manual make anyone use the tool?
  4. 4.Why switch while the old way still works?
  5. 5.Three months later, is the tool alive or just licensed?