Chapter 3

Will a longer manual make anyone use the tool?

Viết hướng dẫn dài hơn có làm người ta dùng nhiều hơn?

The chapter's question

Where do users look for help when they are stuck?

Big idea

The most effective guidance appears exactly when people need to do that task.

In this chapter

  1. Part 3.1

    One Page per Task

    Does the most common task have a one-page guide yet?

  2. Part 3.2

    Short Videos

    Which action should be recorded as a video under one minute?

  3. Part 3.3

    A Point Person per Team

    Does each department have someone to ask quickly?

  4. Part 3.4

    Repeated Questions

    Which questions have I answered more than five times?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Users Don't Read the Manual is free to read right here.

Read in Conan School

Chapters of Users Don't Read the Manual

  1. 1.It's installed, so why does nobody open it?
  2. 2.The survey says users are fine; do we believe it?
  3. 3.Will a longer manual make anyone use the tool?
  4. 4.Why switch while the old way still works?
  5. 5.Three months later, is the tool alive or just licensed?