Chapter 4

Why switch while the old way still works?

Còn đường lui thì ai chịu bước sang cách mới?

The chapter's question

When do I switch off the old way of working, and who decides?

Big idea

Keep the old way running in parallel and people will always choose it.

In this chapter

  1. Part 4.1

    The Switch Date

    Has the full switchover date been set and announced?

  2. Part 4.2

    Old Data

    How is data in the old records moved over?

  3. Part 4.3

    The Resisters

    Who objects most, and are their reasons valid?

  4. Part 4.4

    A Way Back

    If the new tool breaks, how do I roll back?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Users Don't Read the Manual is free to read right here.

Read in Conan School

Chapters of Users Don't Read the Manual

  1. 1.It's installed, so why does nobody open it?
  2. 2.The survey says users are fine; do we believe it?
  3. 3.Will a longer manual make anyone use the tool?
  4. 4.Why switch while the old way still works?
  5. 5.Three months later, is the tool alive or just licensed?