Chapter 2

Is the tour for showing off, or for listening?

Dẫn khách tham quan là để khoe phòng, hay để lắng nghe?

The chapter's question

Where do I take visitors on a tour, and what do I say at each spot?

Big idea

A good tour asks more than it tells, and it stops at exactly three spots.

In this chapter

  1. Part 2.1

    Asking Before Walking

    What are my first three questions?

  2. Part 2.2

    Three Stops

    What do I show them, and what do I skip?

  3. Part 2.3

    Letting Them Try

    Should I let them train during that same visit?

  4. Part 2.4

    Who Gives the Tour

    Should the tour be given by the receptionist or by a coach?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Person Who Walks In is free to read right here.

Read in Conan School

Chapters of The Person Who Walks In

  1. 1.Where exactly are we losing people before they join?
  2. 2.Is the tour for showing off, or for listening?
  3. 3.What had they decided before walking in?
  4. 4.When they ask the price first, should we answer?
  5. 5.Did the ones who walked out really say no?