Chapter 2

Everything's urgent, so what actually matters?

Việc nào cũng gấp, vậy việc nào thật sự quan trọng?

The chapter's question

Which tasks should be done now, which later, and which declined?

Big idea

Not every urgent task is important, and important tasks are rarely urgent.

In this chapter

  1. Part 2.1

    Three Priority Levels

    What criteria make a task truly urgent?

  2. Part 2.2

    Repeat Requests

    Which requests repeat most often?

  3. Part 2.3

    Self-Service

    Which tasks could users do themselves with a guide?

  4. Part 2.4

    Saying No

    When do I decline a request, and how do I say it?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of A One-Person IT Department is free to read right here.

Read in Conan School

Chapters of A One-Person IT Department

  1. 1.If it's all in my head, why write it down?
  2. 2.Everything's urgent, so what actually matters?
  3. 3.Busy all day, so why won't the big project move?
  4. 4.If I take a week off, does everything stop?
  5. 5.Won't the boss hire, or can't they see the work?