Chapter 4

Should my people follow the oven, or the customers?

Người làm theo giờ lò, hay lò theo giờ khách?

The chapter's question

Does my staff schedule follow the oven or the hours customers arrive?

Big idea

Batch production ties people's working hours to the oven's hours, not the other way round.

In this chapter

  1. Part 4.1

    When the Early Shift Starts

    What time do my staff start, and why that time?

  2. Part 4.2

    What Can Be Done the Night Before

    Which of tomorrow morning's tasks can be done tonight?

  3. Part 4.3

    If One Person Is Out

    Who can cover the hardest step?

  4. Part 4.4

    Equipment Failing Mid-Batch

    If the oven fails at four in the morning, what do I do?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Last Batch is free to read right here.

Read in Conan School

Chapters of The Last Batch

  1. 1.Should this morning's bake follow yesterday, or my gut?
  2. 2.What is leftover bread telling me about my morning guess?
  3. 3.Is selling out by four a win or a loss?
  4. 4.Should my people follow the oven, or the customers?
  5. 5.Does wholesale feed the bakery, or just warm ovens?