Chapter 4

Fully booked online, so why is the room empty?

Lớp kín chỗ trên app, sao trong phòng lại trống?

The chapter's question

What is my no-show rate for booked spots?

Big idea

People who book and do not show make a class look full on paper and empty in the room.

In this chapter

  1. Part 4.1

    Counting No-Shows

    Do I have this data?

  2. Part 4.2

    Should There Be a Penalty

    Which rule makes sense for my gym?

  3. Part 4.3

    A Waiting List

    When someone cancels at the last minute, who gets that spot?

  4. Part 4.4

    Reminders

    How far ahead do I remind them?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Group Classes is free to read right here.

Read in Conan School

Chapters of Group Classes

  1. 1.Empty classes cost the same, so why add more?
  2. 2.Is our schedule built for members, or for instructors?
  3. 3.Who really owns a packed group class?
  4. 4.Fully booked online, so why is the room empty?
  5. 5.Could cutting a quiet class lose our most loyal members?