Chapter 3

Who really owns a packed group class?

Ai thực sự sở hữu một lớp nhóm đông khách?

The chapter's question

If the instructor of my busiest class left, how many people would that class keep?

Big idea

Group classes live on the instructor, and members come for that person more than for the workout.

In this chapter

  1. Part 3.1

    Instructor and Attendance

    In the same class, how much does attendance change when the instructor changes?

  2. Part 3.2

    Cover Instructors

    When an instructor calls in sick, who covers?

  3. Part 3.3

    Paying by Headcount

    What behaviour does paying per attendee create?

  4. Part 3.4

    Keeping Good Instructors

    What keeps a good instructor here?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Group Classes is free to read right here.

Read in Conan School

Chapters of Group Classes

  1. 1.Empty classes cost the same, so why add more?
  2. 2.Is our schedule built for members, or for instructors?
  3. 3.Who really owns a packed group class?
  4. 4.Fully booked online, so why is the room empty?
  5. 5.Could cutting a quiet class lose our most loyal members?