Chapter 5

Does a team that reports few errors make few errors?

Đội ít báo lỗi là đội ít mắc lỗi?

The chapter's question

Is it safe for people on my team to report their own mistakes?

Big idea

A team that reports no errors is not a team with few errors; it is a team whose errors you can no longer see.

In this chapter

  1. Part 5.1

    What Happens After a Report

    What does the person who reports a defect get?

  2. Part 5.2

    Logging to Find Patterns

    What is my defect log used for?

  3. Part 5.3

    When It Is About the Person

    Where is the line between a system failure and carelessness?

  4. Part 5.4

    Signs of Hidden Errors

    What does a sudden drop in reported defects mean?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Errors and Rework is free to read right here.

Read in Conan School

Chapters of Errors and Rework

  1. 1.Does rework really cost only a little time?
  2. 2.Is the final check really the safest checkpoint?
  3. 3.We found who made the mistake. Are we done?
  4. 4.Will one more reminder make the mistake go away?
  5. 5.Does a team that reports few errors make few errors?