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Chương 1
Does rework really cost only a little time?
Start with one question. Open one section. Read one story. Come back anytime.
Chapter Question & Big Idea
Chapter Sections / Các phần học
1.1
Counting the Hours
1.2
Your Three Common Errors
1.3
Costs Beyond Hours
1.4
When the Customer Finds It
Read chapter 2
Is the final check really the safest checkpoint?