Chapter 5

Is a lenient cancellation policy kindness, or self-harm?

Chính sách huỷ dễ dãi là tử tế, hay tự thiệt?

The chapter's question

How many nights did I lose last month to late cancellations?

Big idea

Nights cancelled at the last minute almost never resell, so the cancellation policy is a revenue decision.

In this chapter

  1. Part 5.1

    Counting and Classifying

    How far ahead do people cancel, and who cancels most?

  2. Part 5.2

    Your Cancellation Policy

    Whom does my current policy protect?

  3. Part 5.3

    Deposits

    For which kind of booking should I require a deposit?

  4. Part 5.4

    Reselling a Freed Night

    Is anyone waiting for that night?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Calendar and the Seasons is free to read right here.

Read in Conan School

Chapters of The Calendar and the Seasons

  1. 1.What is my booking calendar telling me?
  2. 2.Is low season for resting, or a different game?
  3. 3.Weekends fill themselves; who needs me midweek?
  4. 4.Can a cheap booking cost more than an empty room?
  5. 5.Is a lenient cancellation policy kindness, or self-harm?