Chapter 5

Taking more accounts without dropping anything: generous or reckless?

Nhận thêm khách mà không bỏ gì: tốt bụng hay liều?

The chapter's question

What do I do when my portfolio grows or changes hands?

Big idea

Taking on more customers without dropping any work lowers the quality for everyone.

In this chapter

  1. Part 5.1

    Taking On More Accounts

    What do I ask my boss when given more customers?

  2. Part 5.2

    Handing Accounts Over

    What do handed-over customers need to hear from me?

  3. Part 5.3

    Newly Signed Accounts

    Which tier does a newly signed customer go into for the first three months?

  4. Part 5.4

    Talking Numbers With the Boss

    Which number shows my boss the portfolio is overloaded?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Two Hundred Accounts, One Person is free to read right here.

Read in Conan School

Chapters of Two Hundred Accounts, One Person

  1. 1.Am I serving important customers, or just noisy ones?
  2. 2.Is tiering customers unfair to the small ones?
  3. 3.Do small customers need meetings to feel cared for?
  4. 4.Who does my weekly calendar really put first?
  5. 5.Taking more accounts without dropping anything: generous or reckless?