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Chương 1
Am I serving important customers, or just noisy ones?
Start with one question. Open one section. Read one story. Come back anytime.
Chapter Question & Big Idea
Chapter Sections / Các phần học
1.1
One List, Once
1.2
Ranking by Contract Value
1.3
Silent Accounts
1.4
Where My Hours Go
Read chapter 2
Is tiering customers unfair to the small ones?