Chapter 4

Who does my weekly calendar really put first?

Lịch tuần của tôi thật ra đang ưu tiên ai?

The chapter's question

How am I splitting my hours across the tiers this week?

Big idea

The weekly calendar reflects real priorities, not the to-do list on the wall.

In this chapter

  1. Part 4.1

    Fixed Time Blocks

    How many hours a week do I reserve for top-tier customers?

  2. Part 4.2

    Time for the Unexpected

    How much time do I leave free for unplanned work?

  3. Part 4.3

    Saying No to the Loudest

    What do I say to decline non-urgent requests?

  4. Part 4.4

    A Friday Review

    At week's end, how do I compare my planned calendar with the real one?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Two Hundred Accounts, One Person is free to read right here.

Read in Conan School

Chapters of Two Hundred Accounts, One Person

  1. 1.Am I serving important customers, or just noisy ones?
  2. 2.Is tiering customers unfair to the small ones?
  3. 3.Do small customers need meetings to feel cared for?
  4. 4.Who does my weekly calendar really put first?
  5. 5.Taking more accounts without dropping anything: generous or reckless?