Chapter 3

Is a stylist's memory really the salon's asset?

Trí nhớ của thợ có phải là tài sản của tiệm?

The chapter's question

When a client's regular technician leaves, how much of what we know about that client does the salon keep?

Big idea

A person's memory belongs to that person; only records belong to the salon.

In this chapter

  1. Part 3.1

    What the Record Holds

    What does my client record hold beyond a name and a phone number?

  2. Part 3.2

    When It Gets Written

    At what point does the stylist write the record?

  3. Part 3.3

    What Leaves With Them

    When a client's regular stylist leaves, what does the salon still hold?

  4. Part 3.4

    Who Reads It First

    Before each booking, who reviews that client's record?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Chair and the Person is free to read right here.

Read in Conan School

Chapters of The Chair and the Person

  1. 1.If empty chairs never show in reports, who fixes them?
  2. 2.Does my salon give great technicians anywhere to grow?
  3. 3.Is a stylist's memory really the salon's asset?
  4. 4.Same add-on: why does one stylist sell, another annoy?
  5. 5.Does per-session pricing teach clients to shop around?