Chapter 2

Does my salon give great technicians anywhere to grow?

Tiệm có con đường nào cho thợ giỏi đi tiếp không?

The chapter's question

Do my best technicians know what progress they will make in the next three months?

Big idea

Good people leave because the path upward is unclear, not because pay is a few percent lower than elsewhere.

In this chapter

  1. Part 2.1

    Rungs in Your Salon

    How many levels does my salon have, and what must someone do to move up?

  2. Part 2.2

    Their Next Three Months

    Does my best stylist know how their income changes over the next three months?

  3. Part 2.3

    Who Teaches Whom

    Is my best stylist passing the craft on to anyone?

  4. Part 2.4

    The Last Real Conversation

    When did I last ask each stylist what they want?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Chair and the Person is free to read right here.

Read in Conan School

Chapters of The Chair and the Person

  1. 1.If empty chairs never show in reports, who fixes them?
  2. 2.Does my salon give great technicians anywhere to grow?
  3. 3.Is a stylist's memory really the salon's asset?
  4. 4.Same add-on: why does one stylist sell, another annoy?
  5. 5.Does per-session pricing teach clients to shop around?